Refund Policy
The Refund Process
We strive to make the refund process at LightStars Academy is transparent and fair. This policy outlines the terms and conditions under which refunds may be requested and issued for tuition and other fees. There is no refund available for your storage and maintenance subscription. You must register for a course within 30 days to stay active on the platform.
This policy applies to all students, parents/guardians, and third-party payers who enroll in or pay for courses and services offered by LightStars Academy.
General Refund Conditions
General Refund Conditions
- Course Withdrawal: A student withdraws from a course or program within the allowable refund period.
- Course Cancellation: A course is canceled by LightStars Academy due to low enrollment or other unforeseen circumstances.
- Administrative Error: Overpayments or incorrect charges made by LightStars Academy.
Refund Deadlines
| Withdrawal Timing | Refund Percentage |
|---|---|
| Before the course start date | 100% of tuition |
| Within the first 7 days of the course | 75% of tuition |
| Days 8–14 of the course | 50% of tuition |
| After the 14th day of the course | No refund |
Note: Refunds are not applicable for non-tuition fees, such as registration fees or material costs, unless the course is canceled by LightStars Academy.
Non-Refundable Fees
The following fees are non-refundable under all circumstances:
- Registration fees
- Technology fees
- Materials fees (e.g., books, supplies)
- Late payment fees
Refund Requests
- 1. When you withdraw from a course, your refund is automatically submitted.
- 2. Approved refunds will be issued using the original payment method, unless otherwise agreed upon. Refund processing may take up to 15 business days after approval.
Exceptions
Refunds may be issued beyond the stated policy in cases of:
- 1. Documented medical emergencies.
- 2. Military deployment or relocation.
Other extenuating circumstances reviewed on a case-by-case basis by LightStars Academy administration.
Course Transfers
Instead of a refund, students may request to transfer their enrollment to another course session. You must submit a withdrawal request and a new course signup for the transfer to take place.
Appeals
- 1. If a refund request is denied, the student or payer may submit an appeal in writing to the Director of Administration within 10 business days of receiving the decision. Appeals will be reviewed, and a final decision will be issued within 5 business days.
Contact Information
For questions or to submit a request, please contact:
LightStars Academy Administration
Email: [email protected]
By enrolling at LightStars Academy, you acknowledge and agree to the terms outlined in this Refund Policy. We appreciate your understanding and are committed to providing the best possible support throughout your learning journey.